1. Acceptance of Terms
By visiting Kirtipur Hospital, using our website, or utilizing our medical services, you agree to these Terms and Conditions. These terms apply to all patients, visitors, and users of our online platforms.
2. Medical Disclaimer (Crucial)
- No Online Diagnosis: Information provided on our website or digital channels is for educational purposes only. It is not a substitute for professional medical advice.
- Emergency: In case of a medical emergency (e.g., severe burns, trauma, breathing difficulties), please visit our Emergency Department immediately or call local emergency services. Do not rely on website booking for emergencies.
3. Services & Appointments
- Availability: While we strive to honor all scheduled appointments, doctor availability is subject to change due to emergency surgeries or urgent community health obligations.
- Teaching Institution: You acknowledge that Kirtipur Hospital is a teaching institution. Residents, interns, and nursing students may participate in your care under the supervision of senior consultants. You have the right to request a senior consultant if you are uncomfortable with trainee involvement.
4. Registration and Billing
- Accuracy: You agree to provide accurate personal and insurance information during registration.
- Payment: All payments for OPD tickets, lab tests, surgeries, and bed charges must be settled as per the hospital’s current billing structure.
- Subsidized Care: Patients seeking subsidized care or free treatment (under specific government or PHECT-NEPAL schemes) must provide valid supporting documents (e.g., poverty ID card, government referral).
5. Hospital Conduct
- Respect: We maintain a zero-tolerance policy regarding abuse toward our staff. Harassment of doctors, nurses, or administrative staff will result in removal from the premises and potential legal action.
- Privacy of Others: Photography or video recording of other patients or hospital procedures without explicit permission is strictly prohibited to protect patient privacy.
6. Limitation of Liability
Kirtipur Hospital and PHECT-NEPAL shall not be liable for any damages arising from the use of our website or delays in non-emergency services. While we adhere to the highest medical standards, medical outcomes cannot be guaranteed.
7. Governing Law
These terms are governed by the laws of Nepal. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the District Court, Kathmandu.